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Frequently Asked Questions (FAQs)

Q. Is it safe to shop on KamasutraToys?

A. Absolutely. We are an international brand based in the United Kingdom, with a will to serve our customers well. We understand your need of privacy when you order toys for your pleasure. We pack your order securely, ship it reliably, with on-time and discreet delivery. There will be no indication/display about the contents inside the package. We assure you of 100% privacy, from payment till delivery.

Q. Can I pick up my order instead of Home Delivery?

A. Yes. KamasutraToys provides the option of picking up your order from the nearest office of our courier partner in your pincode. To choose this option, select "Local Pickup" during checkout as your delivery preference. Take a valid identity proof to the courier office when you reach there to collect your order.

This option provides added secrecy to your order if you want to skip the chances of the delivery guy encountering your flatmates/family during delivery.

Q. What are the available payment options?
A. Currently, we are providing Cash on Delivery option only. We are aware of the privacy concerns of our customers.

To bypass any payment related concerns, we only offer the option of Cash on Delivery. You will pay the full amount to the delivery agent at the time of delivery, or at the courier office if you had opted for Self Pick-up of your order while placing your order.

Q. What if I want to pay via card?

A. If you prefer the payment to be deducted via your credit/debit card, you can choose to pay via the POS machine during delivery. Tell the delivery agent that you want to pay via Debit Card and he will do the same, unless there are some temporary technical issues existing in the payment device. 

Q. Is purchasing sex toys legal in India?
A. Yes, it is completely legal. We get the clearance for our products when they arrive from the Customs Clearance department. This would not be possible if there was even an iota of illegality involved. With all the importing and taxation taken care of, you need not worry about anything when you decide to buy sex toys in India from KamasutraToys.

Q. Will my order arrive in a discreet manner?
A. It surely will. We ship the products without any outer box containing graphic visuals. The product is wrapped and taped inside a plain cardboard box, and the outside packing has no detail/name of the content it carries. After it is shipped from our warehouse, even the delivery service is unaware of the contents of the package. Secrecy is 100% assured when you purchase sex toys in India from us.

Q. Do I need to worry about the Customs Department?
A. Absolutely not. The products that you purchase are shipped from our warehouses in Mumbai, Bangalore, Hyderabad, and Delhi depending upon your location. The importing of the products from Europe and the related paperwork and customs clearance is already taken care of by us months ago by the time you are placing your order. Do not have a single worry about customs clearance.

Q. How long will the delivery take?
A. It will take between 2 to 5 days. The exact time depends upon the location of your pincode and holidays in between, if any. Rest assured, you will receive your products within 5 days of placing an order.

Q. Is there a warranty on the products?
A. Yes. Products on our website come with a warranty of upto 1 year, however the exact warranty period varies with different products. We import toys from the most well-renowned and popular brands in the United Kingdom, so you can be assured of getting the best quality of products.