शुल्क वापसी की नीति
Our focus is complete customer satisfaction. Customers have the liberty to cancel their orders and request for a refund, if the payment has already been made, before the order is delivered. Our Policy for the cancellation and refund will be as follows:
For Cancellations please contact us either through our chat service or by dropping an e-mail at firstname.lastname@example.org
We will try our best to provide the best products and services to our customers.
In case any client is not completely satisfied with our products we can provide a replacement or refund. This requires that the customer raises a complaint regarding the same within 24 hours from the time of delivery. The replacement or refund will only be issued once the item is returned to us with all the original packaging, tags, branding, etc. intact and the product unused. Replacements and refunds are only processed for products that arrive in a damaged condition or for products that have any type(s) of manufacturing defect. Any other reason for returning any product is not accepted due to hygienic concerns.
The refund will be provided either in the form of store credits, or you will be given the choice to exchange the product for a product of similar price value. Whether the product(s) or order qualifies for a replacement or for a return is under the sole discretion of KamasutraToys.in. The issuance of the amount and form of return is under the sole discretion of KamasutraToys.in, and we always ensure that the customer has a positive experience at our store.
Damaged Box Discounted Items: From time to time, some products get damaged in transit despite our best efforts. In order to maintain our customers' satisfaction, such products are not shipped out. However, to make up for the damaged box, we may provide these items (with a disclaimer about their condition) at a discounted price. We ship out these items with the original packaging (albeit torn/damaged packaging) after thoroughly checking the product inside for any damage/defect, with our own secondary packaging with seals. Therefore, any request for a return/replacement of such items will not be entertained if the packaging has been opened, unless it is an electronic item that does not work. We request customers to bear this in mind while ordering items with damaged boxes.
Disclaimer: The size of the products mentioned on the product page is subject to a variation of upto 10% in any dimension (length or girth). Any variation in dimensions of the product will not be accepted as a reason for return or replacement.
Replacement Policy: For electronic items under warranty that stop working, we will arrange a pickup and provide a replacement with the same product. If the same item is unavailable, we may provide store credits instead. In either case, the warranty of the replaced product or product bought with these store credits will only be for the remaining warranty tenure of the item purchased originally from its date of delivery.
Fair-Use Policy: We strive to provide the best services to all our customers, which includes instant cancellations without any hassle and refunds in case of online payments. However, in order for us to keep extending this service to all our customers, we deduct a nominal processing fee of 5% of the order value from the amount to be refunded in case the order is cancelled. The decision regarding such refunds is at the sole discretion of KamasutraToys.in.
If you have any further queries regarding our refund policy, feel free to drop us a mail at email@example.com.