Refund and Cancellation Policy
Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation.
In case of dissatisfaction from our services, clients have the liberty to cancel their orders and request a refund from us. Our Policy for the cancellation and refund will be as follows:
For Cancellations please contact us either through our chat service or by dropping an e-mail at email@example.com
We will try our best to provide the best products and services to our customers.
In case any client is not completely satisfied with our products we can provide a refund. This requires that the customer raises a complaint regarding the same within 10 days from the date of delivery. The refund will only be issued once the item is returned to us with all the original packaging, tags, branding, etc. intact and the product unused. Refunds are only processed for products that arrive in a damaged condition or products that have any type(s) of manufacturing defect. Any other reason for a refund is not accepted due to hygienic concerns.
The refund will be provided either in the form of store credits, or you have the choice to exchange the product for a product of similar price value. The issuance of the amount and form of return is under the sole discretion of KamasutraToys.in, and we always ensure that the customer has a positive experience at our store. If you have any further queries regarding our refund policy, feel free to drop us a mail at firstname.lastname@example.org.