Refund and Cancellation

Our focus is complete customer satisfaction. Customers have the liberty to cancel their orders and request for a refund, if the payment has already been made, before the order is delivered. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

For Cancellations please contact us either through our chat service or by dropping an e-mail at helpdesk@kamasutratoys.in

Refund Policy

We will try our best to provide the best products and services to our customers.

In case any client is not completely satisfied with our products we can provide a replacement or refund. This requires that the customer raises a complaint regarding the same within 10 days from the date of delivery. The replacement or refund will only be issued once the item is returned to us with all the original packaging, tags, branding, etc. intact and the product unused. Replacements and refunds are only processed for products that arrive in a damaged condition or for products that have any type(s) of manufacturing defect. Any other reason for returning any product is not accepted due to hygienic concerns. 

The refund will be provided either in the form of store credits, or you will be given the choice to exchange the product for a product of similar price value. Whether the product(s) or order qualifies for a replacement or for a return is under the sole discretion of KamasutraToys.in. The issuance of the amount and form of return is under the sole discretion of KamasutraToys.in, and we always ensure that the customer has a positive experience at our store. 

Fair-Use Policy: We strive to provide the best services to all our customers, which includes free cancellations without any hassle. However, in order for us to keep extending this service to all our customers, we deduct a nominal processing fee of 5% of the order value from the amount to be refunded in case the order is cancelled, after the order is placed, more than 2 times. Therefore, if you cancel your order more than 2 times, you may be charged a cancellation fee of 5% for your third consecutive order. The decision regarding such refunds is at the sole discretion of KamasutraToys.in.

If you have any further queries regarding our refund policy, feel free to drop us a mail at helpdesk@kamasutratoys.in.

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